UNIQUE SERIES AKTU Syllabus
BMBOM03

Quality Management

L-T-P3-0-0 Session2025-26 TypeTheory
Appears in 1 semester

MBA General · Sem 3 (Specialization: Operation Management (OM))

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Syllabus

5 units · 40 lecture hours
Unit1

Unit 1

8 hrs

Quality Concepts: Evolution of Quality Management, Concepts of Quality, Quality Control v/s Quality assurance , Dimensions of Quality, Principles of Quality, Deming’s, Juran’s & Crosby’s Quality Philosophy, Quality Cost, Quality Leadership, Role of Top Management.

Unit2

Unit 2

8 hrs

Quality Management System (QMS) & Process Quality Improvement : Basics of QMS, 7 QC tools, Regression Control Charts, Process Capability and Analysis, Measurement system Analysis, Design and Analysis of Experiment (DOE), Acceptance sampling plan, Different Cost associated with Quality like Assurance cost, Failure cost , prevention cost, rectification cost, appraisal cost, Process failure mode and effect analysis (PFMEA), Understanding Service Quality, case studies.

Unit3

Unit 3

7 hrs

Product Quality Improvement: Quality Function Deployment, Robust Design and Taguchi Method, Design Failure Mode & Effect Analysis, Product Reliability Analysis.

Unit4

Unit 4

9 hrs

Total Quality Management: Meaning of TQM, Elements of Total Quality Management, Quality Circles, Six Sigma, Six sigma for Process Improvement, Six Sigma in Product Development & Design. Benchmarking, Quality Function Deployment (QFD), Taguchi’s Quality Engineering, Total Productive Maintenance (TPM)

Unit5

Unit 5

8 hrs

Quality Standards : ISO-9000 and it concept of Quality management, ISO 14001, ISO 22000, ISO 27001, OHSAS 18001 and QS 9000, Indian Quality standards, Quality Audit, Quality Awards.

Course Objectives6 points
  • The objective of this course is to:
  • To provide a comprehensive understanding of the fundamental concepts, principles, and evolution of quality management.
  • To familiarise learners with quality philosophies, frameworks, and globally recognised quality management practices.
  • To develop the ability to apply quality improvement tools, techniques, and statistical methods for process optimisation.
  • To enhance analytical skills for evaluating total quality management approaches, Six Sigma, and benchmarking strategies.
  • To enable learners to assess and implement national and international quality standards, audits, and certifications for organisational excellence.
Course Outcomes (COs)5 outcomes

After completion of the course student will be able to:

  1. CO1Define the fundamental concepts, scope, and significance of business in a war economy. – 2K1 (Remember)
  2. CO2Explain the impact of wars on global and national business environments, trade policies, and supply chains. – 3K2 (Understand)
  3. CO3Apply economic theories to assess how wars influence production, employment, and corporate strategies. – Apply 4K3
  4. CO4Analyse business opportunities, risks, and sectoral shifts arising during and after wartime economies. – Analyse 5K4
  5. CO5Evaluate ethical, social, and long-term economic implications of war-driven business strategies. – EvaluateK5

Suggested Readings

  1. Mitra A., Fundamentals of Quality Control and Improvement, PHI
  2. Lt. Gen. H. Lal, “Total Quality Management”, Eastern Limited
  3. Greg Bounds, “Beyond Total Quality Management”, McGraw Hill
  4. Menon, H.G, “TQM in New Product manufacturing”, McGraw Hill
  5. D. C. Montgomery, Introduction to Statistical Quality Control, John Wiley & Sons,
  6. J Evans and W Linsay, The Management and Control of Quality, Thomson
  7. Besterfield, D H et al., Total Quality Management, 3rd Edition, Pearson Education,
  8. D. C. Montgomery and G C Runger, Applied Statistics and Probability for Engineers, John Wiley & Sons

Official AKTU syllabus

This subject is on page 36, 37 of the original AKTU PDF.

Official AKTU syllabus PDF ↗