UNIQUE SERIES AKTU Syllabus
BMBAOM03

Quality Management

L-T-P3-0-0 Session2025-26 TypeTheory
Appears in 1 semester

MBA Business Analytics · Sem 3 (Specialization: Operations (OM))

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Syllabus

5 units · 40 lecture hours
Unit1

Unit 1

8 hrs

Quality Concepts : Evolution of Quality Management, Concepts of Quality, Quality Control v/s Quality assurance , Dimensions of Quality, Principles of Quality, Deming’s, Juran’s & Crosby’s Quality Philosophy, Quality Cost, Quality Leadership, Role of Top Management.

Unit2

Unit 2

8 hrs

Quality Management System (QMS) & Process Quality Improvement : Basics of QMS, 7 QC tools, Regression Control Charts, Process Capability and Analysis, Measurement system Analysis, Design and Analysis of Experiment (DOE), Acceptance sampling plan, Different Cost associated with Quality like Assurance cost, Failure cost , prevention cost, rectification cost, appraisal cost, Process failure mode and effect analysis (PFMEA), Understanding Service Quality, case studies.

Unit3

Unit 3

8 hrs

Product Quality Improvement: Quality Function Deployment, Robust Design and Taguchi Method, Design Failure Mode & Effect Analysis, Product Reliability Analysis.

Unit4

Unit 4

8 hrs

Total Quality Management: Meaning of TQM, Elements of Total Quality Management, Quality Circles, Six Sigma, Six sigma for Process Improvement, Six Sigma in Product Development & Design. Benchmarking, Quality Function Deployment (QFD), Taguchi’s Quality Engineering, Total Productive Maintenance (TPM)

Unit5

Unit 5

8 hrs

Quality Standards : ISO-9000 and it concept of Quality management, ISO 14001, ISO 22000, ISO 27001, OHSAS 18001 and QS 9000, Indian Quality standards, Quality Audit, Quality Awards.

Course Objectives6 points
  • Introduce the fundamental concepts of Quality Management and Quality Control.
  • Describe the structure and functions of Quality Management Systems (QMS).
  • Recognise the significance and benefits of implementing Total Quality Management (TQM).
  • Enable learners to apply Quality Assurance and Control practices in operational settings.
  • Develop the ability to measure quality performance and implement continuous improvements.
  • Equip students with practical knowledge of Quality Management tools and techniques.
Course Outcomes (COs)5 outcomes

After completion of the course student will be able to:

  1. CO1Knowledge about the quality dimensions and their importanceK1, K2
  2. CO2Knowledge about the techniques of quality control and their importance for competitivenessK1, K2
  3. CO3Competency to analyse the impact of Quality Control tools in the organisationK4, K5, K6
  4. CO4Understanding of International and Indian Quality Control StandardsK1, K2
  5. CO5Competency to use statistical methods for process quality control K1, K2, K3, K4,K5

Suggested Readings

  1. Mitra A., Fundamentals of Quality Control and Improvement, PHI
  2. Lt. Gen. H. Lal, “Total Quality Management”, Eastern Limited
  3. Greg Bounds, “Beyond Total Quality Management”, McGraw Hill
  4. Menon, H.G, “TQM in New Product manufacturing”, McGraw Hill
  5. D. C. Montgomery, Introduction to Statistical Quality Control, John Wiley & Sons,
  6. J Evans and W Linsay, The Management and Control of Quality, Thomson
  7. Besterfield, D H et al., Total Quality Management, 3rd Edition, Pearson Education,
  8. D. C. Montgomery and G C Runger, Applied Statistics and Probability for engineers, John Wiley & Sons.

Official AKTU syllabus

This subject is on page 48, 49 of the original AKTU PDF.

Official AKTU syllabus PDF ↗