Organisational Behaviour

Concept of Organizational Behaviour (OB); Management roles, skills and activities; Disciplines that contribute to OB; Opportunities for OB professionals; Understanding globalisation, workforce diversity, customer service, innovation, networked organisations, work-life balance, people skills, positive work environment and ethics; Business case analysis.

Concept of learning, conditioning, shaping and reinforcement; Attitude and its components; Factors for job satisfaction; Impact of satisfied employees on the workplace; Concept of motivation and its uses in management; Theories of motivation (Needs Hierarchy. Two factors, McClelland, Goal setting, Self-efficacy, Equity theory); Factors affecting employee engagement; Elements of personality and values; Myers-Briggs Type Indicator (MBTI); Relevance of Indian values; Elements of perception and emotions; Decision-making in organisations, Ethics in decision-making; Emotional Intelligence; Business case analysis.

Concept of group; Five stage model of group development; Groupthink and shift; Group norms and Indian perspective on group norms; Concept of team; Types of teams; Creating team players from individuals; Foundations for team-based work; Work stressors; Prevention and management of stress; Work-Life balance and its impact; Business case analysis.

Concept of organisational structure; Types of organisational designs; Factors for organisational change; Evaluating new design options; Organizational culture and climate; Factors affecting organisational climate; Elements and objectives of organisational change; Proactive vs. reactive change; The change process; Managing resistance to change; Characteristics and objectives of organisational development; Measures of organisational effectiveness; Business case analysis.

Management of Change: Change and Organizational Development, Resistance to change, Approaches to managing Organisational change, Organizational Effectiveness, Organizational culture, Power and Politics, Stress Management: Definition, potential, sources of stress, consequences of stress, managing stress.